HATTON HOTELS is committed to protecting your privacy. This Statement of Privacy applies to all HATTON HOTELS Web sites and governs data collection and usage at all HATTON HOTELS sites and services; it does not apply to other online or offline sites, products or services. Please read the HATTON HOTELS Statement of Privacy.

HATTON HOTELS is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information
As an accmoodation and service provider, HATTON HOTELS collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by HATTON HOTELS is used solely for the purpose of providing goods and service as purchased. HATTON HOTELS does not collect any information about your computer hardware and software.

HATTON HOTELS encourages you to review the privacy statements of Web sites you choose to link to from HATTON HOTELS so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the HATTON HOTELS Web site.

Use of your Personal Information
HATTON HOTELS and its operational service partners collect and use your personal information to process product orders and provide the products requested. It is possible that HATTON HOTELS may also use personal information to inform you of other products or services available from HATTON HOTELS and its affiliates. HATTON HOTELS may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.HATTON HOTELS does not sell, rent or lease its customer lists to third parties. HATTON HOTELS may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

HATTON HOTELS does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

HATTON HOTELS may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on HATTON HOTELS or the site; (b) protect and defend the rights or property of HATTON HOTELS including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of HATTON HOTELS or the public.

Personal information collected on this site may be stored and processed in the United Kingdom or any other country in which HATTON HOTELS or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. HATTON HOTELS abides by the safe harbour framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control your Personal Information
HATTON HOTELS offers its customers choices for the collection, use and sharing of personal information. You maY notify us of your preferences by emailing privacy@hatton-hotels.com. Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from HATTON HOTELS by using the unsubscribe link in any email you receive with a request to remove you from the mailing list Security of your Personal Information

HATTON HOTELS is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that is located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through 128-bit encryption through thawte. Changes to this Statement

HATTON HOTELS will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how HATTON HOTELS will use your personal information, HATTON HOTELS will prominently post such changes prior to implementing the change. HATTON HOTELS encourages you to periodically review this Statement to be informed of how HATTON HOTELS is protecting your information.

CCTV (Closed Circuit Television)

We operate CCTV systems across our pubs, restaurants, and hotels to help maintain a safe and secure environment for our guests, team members, and visitors.

Why we use CCTV

CCTV is used for the following purposes:

• To protect the safety and security of our guests, staff, and visitors
• To help prevent, deter, and detect crime or anti-social behaviour
• To protect our premises and assets
• To support investigations into incidents, accidents, or complaints
• To assist law enforcement agencies where legally required

CCTV is not used for the routine monitoring of staff performance.

Legal basis for processing

We process CCTV images under the UK General Data Protection Regulation (UK GDPR) on the basis of our legitimate interests, namely ensuring safety, security, and the prevention of crime.

Where required, CCTV may also be processed to comply with legal obligations.

What we record

Our CCTV systems may capture:

• Images of individuals within camera range
• Date and time of recordings
• Location of cameras

CCTV cameras are positioned responsibly and do not monitor private areas such as bedrooms, bathrooms, or changing facilities.

Clear signage is displayed on site to inform individuals that CCTV is in operation.

How long we keep CCTV footage

CCTV recordings are retained for a limited period, typically no longer than 30 days, unless footage is required for:

• An ongoing investigation
• A reported incident or complaint
• Legal or insurance purposes

In such cases, footage may be retained for longer but only for as long as necessary.

Who can access CCTV footage

Access to CCTV footage is:

• Restricted to authorised members of management
• Controlled and password protected
• Logged and monitored

Footage may be shared with third parties such as the police, insurers, or legal advisers only where lawful and necessary.

We do not share CCTV footage for marketing or non-essential purposes.

Your rights

Under data protection law, you have the right to:

• Request access to CCTV footage containing your image
• Request correction or deletion where appropriate
• Object to processing in certain circumstances
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests relating to CCTV footage should be made in writing.